I wanted to let you know what a wonderful experience I had recently thanks to Shalina Jessa.
I had brought in to the Bay Bloor location a new prescription, which turned out to be wrong. We had a previous prescription, which also turned out to be, well, wrong. The lenses in the glasses I had been wearing turned out to be damaged. And the frames I had chosen for the new prescription turned out to be uncomfortable for the bridge of my nose.
All in all, a decidedly less than fabulous start. And, yet…
Working with Shalina was a lovely experience. With each challenge we encountered – and I should be clear – they were all challenges created elsewhere – she was helpful, and thoughtful and good-humoured, offering excellent advice and a great deal of practical help. I am sure it took weeks longer than usual to find lenses that fit and suited me properly, but now, after frustration with my vision for several months, and what feels like many more months of unnecessary headaches and eye strain, I have lenses that work, glasses that fit, and general relief from something that was actually quite frustrating.
I really appreciated Shalina’s general fabulousness, her diligence and patience, her thoughtfulness and her professional approach.
with many thanks – and a genuine appreciation for excellence, (as well as the recommendation for a very good optometrist),
Vivian looked after me on Feb 16.2018 I picked up my new sunglasses on Feb.26 Vivian showed me the same expertise and considerateness that I have come to expect from Josephsons.
This was my first experience at Josephson and I will certainly come back. Shalina was very knowledgeable and served in quickly to what I liked with such a large selection it expedited the outline process having a representative so experienced.
I had a great shopping experience, Shalina Jessa was a pleasure to have her help and knowledge was extraordinary, she is a great asset to Josephson.
Viera is exceptional in every way.She always looks after me so well. You are fortunate to have someone as personal and professional as Viera.
Excellent service from Sara. It was my first experience in Josephson store and won’t be the last one. Keep up the good work. Thank you
As always it was a pleasure to deal with the folks at Josephson’s . Thank you Alyssa
Everything was great. Susan has been serving me and my family for years and we trust her.
Sara was incredibly caring and responsive to make sure i was happy & receive my glasses on time. I can’t recommend her highly enough.
Carolyn is awesome! My fourth (4th) pair-purchased. Thanks
It was a very nice first experience at Josephson Opticians. Mrs. Viera Steven is very knowledgeable and what’s more, has the ability to explain clearly the intricacies linked to one’s particular vision problems. I had to have my prescription changed within a few days because i could not adapt to it. Mrs. Viera Steven was extremely helpful and made the whole process easy for me. I am very grateful for her experience and professionalism.
I am loyal at the store because service is always top drawer – before and after sale.
the service provided by Vicki and Caroline was the best ever. Both stayed 1 hour after closing to help us with our purchased.
Pani does an amazing job. This is the 3rd pair of glasses I’ve bought with her help. She’s amazing and a terrific ambassador for your company
I have shopped w/ carolyn for the past 10 yrs, so this speak volume about her & her exceptional care and knowledge I don’t even bother to look for frames anywhere else.
Excellent Service! I am a returning customer because of Carolyn’s knowledge & service.
Viera is exceptional!! Service & advice outstanding! The reason we continue to patronize Josephson’s.
Great service – will become a regular customer. Already brought my husband in for his glasses.
I have been a customer for many years. Love the selection of frames and the exceptional service.
Went into your shop on 3 occasions & spoke to 3 different people – all were knowledgeable, helpful, professional & friendly. Thank you
Susan has always been a pleasure to deal with. She is the reason I came back.
I am very happy with my new eyewear! Carolyn called me to make sure I knew about Mykita’s trunk show and I bought a pair of sunglasses too.
An amazing choice of styles, knowledgeable, personable staff – a winning combination.
It was a great pleasure for me to know Josephson Bloor team. Especially Ms Sharon helped me a lot to choose the best frame and glasses due to my high demand.
As an experienced eyeglasses user for more than 50 years, I am absolutely fully satisfied with the product and service I had in this store. Thank you so much Sharon.
We have been exceedingly pleased with Josephson’s for quite a long tine now and can’t think of nothing to improve the performance.
Wherever I am in the world – I will always come back to Josephson’s for my glasses. The lenses are always prefect and the professionalism is “PERFECTLY #1”. YOU ARE THE BEST. My eyes thank you. * PS. I’ve been a client for 40 plus years, I think.
I have always enjoyed over the years, the choice of glasses available + the staff. My favorite place for glasses.
The staff at Josephson always exceed expectation. They are knowledgeable and go beyond in all areas of service.
I have been getting my eyeglasses at Josephson’s for 59 years(since 3 1/2 years old). Thank you as always for help and expertise in simplifying process for me and making it pleasureful.
All is perfect every time I enter your store on York Mills rd and Bayview Ave..
Always had excellent experience in Josephson – most reliable and great choice & service
Instead of a bowl of chocolates, how about greet customers with a glass of wine! No in all seriousness, Josephson carries great selection. That is why almost always ended up buying my glasses at Josephson.
Absolutely nothing additional. I drive a long way to see Viera Steven, whose opinion I truly value. This is based on several years of experience. Thank you.
Shalina is a joy to work with. Knowledgeable, helpful and fun to deal with!
I thought Shalina was very professional, knowledgeable & courteous thorough- A credit to Josephson’s optical!
Josephson has always been a first class operation it still is. I have been gain to the some store at York Mills + Bayview for 15 years. Susan is always extremely knowledgeable + most helpful.
Susan and Michelle were terrific. I always set wonderful services + products from you. Susan and Michelle are amazing. Great store + Staff.
Shalina made sure everything was done to my satisfaction and wouldn’t rest until I was happy with my frames.
I have exceptional service from David over the years and recommend him highly. The store provides a great selection of frames, it is a pleasure to visit.
Vicki was amazing. I had some problems with a broken pair and she found a resolution quickly and resolved my previous issue. She was friendly, understood how time sensitive it was (I’m very near sighted!), and got results quickly for me. Thank you Vicki!
No, Nick was a pleasure to deal with and I love my Chrome Hearts.
This is my second time in 3 years purchasing prescription glasses from your 130 Adelaide West Toronto Location. I am very pleased with everything again.
Viera Steven has looked after me in my last 4 purchases and fittings of Cartier Eyewear. She is amazing, skilled, capable, patient and so thoughtful. She has helped me to select frames that suit and fit my face, they are comfortable and yet becoming. I am planning to get new Cartier frame in a sunglasses lens.
Nick Popnikolov is absolutely great and really makes the difference.
I will never buy my glasses anywhere else. Nick took the time to explain the different lenses I could choose from. No one has given me that kind of education. I got the lenses that I wanted, and Nick made the effort to find the frames I wanted.
No rush, no pressure, just great customer service.
I had eye surgery on my right eye on March 20th. Understandably, my vision was limited. On March 29th, I faxed my new prescription to Nick P at the York Mills and Bayview store. Because of limited vision and need to work full-time, Nick P agreed to deliver and pick up my glasses from Zeiss. The glasses were ready for pickup on March 28th. I subsequently returned to work thanks to Nick’s kind, friendly, professional service.
After wearing and toting around my chipped, scratched eyeglasses with outdated lenses and a missing nose guard for the past 4 years. I finally decided to take action and walked to your Yorkmills/Bayview Location where Susan greeted me with a smile. One by one she offered solutions and knowledgeable information in regards to the different levels of quality, clarity and durability of lenses. And the fact that my lenses were not protected by the frame all the way around that no one else ever took the time to explain. Before she offered me water and laughed with me when my glasses sat crooked on my face and happily replaced the nose guard ensuring they fit properly in order to take measurements. In the end I felt I had been heard and properly taken care of and make a knowledgeable informed decision. Thank You!
Viera is wonderful. She is knowledgeable about her product. She is savy about style. She is warm and gracious.
Both my wife and I purchased eyewear. My wife first, she was exceptionally pleased. I decided after she received excellent service to go to Josehson’s myself and have a lens issue corrected. Wonderful service both times!
The process of finding and purchasing glasses was straightforward and stress-free. David Currie were patiently provided me with many styles of frames to try on until I found the pair that were perfect for me.
David has helped with selection of frames and fitting for over 3 years and I was glad to return for excellent service. Thanks.
Ms. Sharon Friedman is a gem. I have enjoyed our interaction tremendously. She is a kind and knowledgeable. Our whole family is a fan of your Bay Street Location.
The experience has been sensational from the first moment to right now. Joanne provides outstanding service.
The experience was excellent, I hate shopping for glasses but Susan picked out several frames for my face, making it really easy and I love my new glasses.
It was a truly wonderful experience from start to finish.
Ms. Viera demonstrated exceptional knowledge. She provided excellent customer service. I have complete confidence in her abilities. Thank You.
I enjoy my shopping experience at Josephson’s very much. I know and trust the advice & opinions of the staff about the style and how the glasses look on me. I’ll be back again.
Very happy with my glasses. Michelle made my first experience delightful!!
Josephson’s is great. I would never go to any place.
Seldom give such high ratings. Janet Poon is excellent.
This was my annual visit to Viera as usual, great artistry, work and material. My glasses are outstanding functional piece of art. Thank you.
|I have been extremely happy with the knowledge and service at Josephson’s Bayview. All the staff have been helpful and excellent.|
Very enjoyable – here is why – I appreciate that Viera ensured that I had the best options to choose from. THANK YOU VIERA.
You are my “TRUSTED” eyewear & thank you for your care, attention and expertise.
Very friendly & professional atmosphere as well as service. One of the many reasons, I’m a faithful client.
Very welcoming, very enjoyable experience, even coffee and chocolate.
I have been so impressed with Myia Norman’s excellent customer service that I wanted to express my thanks to Myia.
I came into your Bay Street store one day in June to look at Robert Marc frames. Myia professionally greeted me, asked how she could help and we had a very productive discussion. The next weekend, I came back and began my work with Myia. Myia worked very hard to find a solution to my visual issues while golfing. She worked with her lens supplier to get it right. I am absolutely thrilled with her suggestions and happy to report that I am now seeing course like I have never seen it before, thanks to my new golf sunglasses.
In July, I purchased another pair of Robert Marc reading sunglasses from Myia. Myia is efficient, an excellent listener and hard worker. She is warm, welcoming and very positive. She interacted with me with confidence and patience, and she is meticulous with her measurements.
I am a very happy customer.
I have been going to Josephson for more than 14 years. I’ve visited every location and the high quality of service was evident at each store. They are very patient, give you time to peruse the selection and help you find the right pair of frames.
During the most recent shopping trip I had the pleasure to deal with Susan B. At the Bayview location. I came in with 3 of my children, Susan was very attentive and accommodating and allowed me to take the time I needed to pick out new frames. When the glasses arrived I picked them up immediately. When I got home I noticed there was a strip of film left on the lense from the factory. I called Susan and she travelled all the way to my home in Whitby to remove the remaining film.
I have never seen such personal service before. I will continue to shop at Josephsons for the amazing selection and person service you won’t find anywhere else.
Both me and my wife are Josephson loyal customers for more than 15 years now. We purchase multiple frames and lenses. We live in Oakville and make a trip to Etobicoke is not a problem for us, knowing that we will get exceptional, professional service and best expert advise. Viera thank you for superb customer service!
I have been shopping at your bay street store since I started wearing glasses just over 25 years ago. I would’t go anywhere else. I trust Josephson Opticians completely. Thank you for your wonderful service.
I had a wonderful experience choosing my frames.
I have received several compliments on my frames.
I never felt rushed and I am slow at making decisions. Amazing Experience!.
Pani at your Brookfield Place location is super. So rare these days to see that level of service, knowledge and professionalism.
Just keep the standard you have. Your employees are the best. I was a customer of Karir but I’m very happy to be shopping at your store.
Carolyn is extraordinarily good at her job. She excels at helping to select the right style + look. This is my 3rd set of glasses from Josephson. Carolyn is the reason. She is the best!
My experiences having Mia as my eyeglass consultant has always been superb and that is what keeps me as your customer.
It was the best experience I have ever had. Love your staff, and products and your nespresso. Thank You.
I am happy to say that the experience I had with Josephson Opticians met all of my needs and that the gentleman Nick was kind and thoughtful.
I felt like I was in excellent hands. Myia was extremely knowledgeable, helpful, empathetic & professional.
All staff were great.
The reason I keep coming back to Josephson is for the excellent service and lovely selection of fashionable wearable frames. Keep up the great effort!!
As usual, Viera exceptional guidance and customer service @ Humbertown. I have obtained my original glasses in 80’s – a customer for 20 years.
Nick services exceeded my expectations and I am quite fussy/picky. Outstanding Satisfaction.
Bahareh was extremely patient and offered me critical appraisal of the lens/frames I tried on. I trust her – very important to me. Thank You.
I was referred to Josephson Opticians due to the strength of correction I wear. I was extremely pleased with the help in picking up the frame, knowledge of my prescription needs, time frame in which the glasses were made and finally at the fit, comfort and excellent correction my glasses are providing me.
Love your company!!
I loved the woman who helped me pick out the frames; she understood my style and what looked good!
|I REALLY APPRECIATE THE CUSTOMER SERVICE AND THE FOCUS ON WHAT THE CUSTOMER WANTS. THE PERSON WHO SERVED ME (SHARON) LISTENED TO MY IDEAS AND WAS ABLE TO MAKE SEVERAL GOOD RECOMMENDATIONS ON STYLES. I HAVE BEEN JOSEPHSON CUSTOMER SINCE THE EARLY 90’s.|
I am writing this unsolicited letter for Associate#951, Viera , at the Humbertown location.
I have been a long time customer of this store for two reasons: the commitment and expertise shown by Viera in meeting my specific optical needs and the fashion frames and quality lens that are the hallmark of your business.
Viera is a wise, accommodating , supportive, and attentive listener. She works with the client to find ways to meet specific needs. She does everything she can to support and meet those individual needs. She is a huge part of the reason that, when I come to buy glasses, I always buy 2 or 3 pair. She knows exactly what I am looking for and knows exactly how to ensure that the prescription is accurate, the frame is appropriate etc. I always leave loving my new look!
What Viera doesn’t know about me is that I have a very complex medical story including but not limited to 3 kidney transplants. The anti-rejection and other medications which I have to take for life, have had a profound impact on my vision including having to have cataract surgery very early in life and a requirement/commitment to wearing glasses forever.
I wanted you to be aware that you Associate has made an important impact for me and the number of family members and friends that I have referred to her. I absolutely count on Viera to support me in getting the glasses I need, still honouring the need to be current and fashionable with your elegant frames.
She is a brilliant ambassador for your company and I trust that this letter is a support to her and to you and your company.
There is no one like Viera and no place like Josephson’s!
Nick provided beyond exceptional service, he really did go above and beyond in providing excellent service. I would highly recommend him + Josephson Optician.
It was top notch! Two individuals served me. Both were excellent!
Nick P is extroadinary – he went above and beyond too make sure this prescription was cut, examined etc., to perfection – he is patient beyond! Very knowledgeable beyond! Outstanding! Made so many phone calls to chaco frames etc. – Just Super!
Not at all! Once again, I realized that my decision of some thirty years ago to conduct all of my optical and eyewear business at Josephson was the right decision !!! All the best wishes to the Josephson (and to Joanne) Kurt T.
Joanne was outstanding and so was David. I am delighted with the staff and the courtesy, care and attention that I received in the store. An extraordinary team.
I have been a customer since my son started wearing glasses as a child and have never gone anywhere else because of the great service and attention he and I receive.
Nothing more need to be done! I am a Susan Borins. Josephson fan. She is the most patient, friendly and delightful person to do business with.
Still getting compliments on my last frames bought at Josephson’s. Thank you for making my visit relaxing and fun while waiting for my new lenses. Your expertise means the world to me.
David Currie has been helping for years and I completely rely on his expertise. He has excellent taste and I have never been disappointed with any advice or suggestion he has given me. He could never get enough praise! He has such a lovely manner with people and gives his full attention to whom ever he is assisting . He is very knowledgeable and carefully considers the clients needs with and end result of instilling the utmost confidence.
Your Store at Avenue Road and Eglington was an excellent choice in terms of choice of frames. More importantly the staff was terrific. You are very fortunate to have her as an employee. Kudos to her. I understand service. I am 64 years old.
No – Viera was most attentive and called me to inform me of the status of the glasses, as with facilitating the choice of frame and choices of lenses above and beyond any other glasses dispenser I have used before.
Because of a recent major eye trauma I had a new and substantially changed prescription. Joanne handled everything with complete professional, confidence and extraordinary service.
I have been a loyal Josephson customer for 15 years.I will continue to be one. The personalized service is excellent the product are excellent.
Carolyn at Richmond and Adelaide was extremely helpful and knowledgeable -great service. My 4th frame with Josephson. Thank You!
I have specialized needs as my prescription is very strong. I have been coming here for the past 30 years due to the knowledge & time spent to ensure that not only is my prescription properly filled, but that I am fitted with the best looking frames & lenses possible for my prescription. In fact, I’ve often received compliments on my glasses.
Shalina is the most competent person I have ever dealt with! I cannot go anywhere else.
I’ve been a client for 20 years both at Eglinton and Avenue Rd and Bay and Bloor. Customer service is always beyond, selection is best in the city and I’ve always been treated with utmost respect. I would never purchase glasses anywhere else. LOVE Joesephsons. Thank you, Rena Lichtblau
Service was wonderful. Knowledgable, efficient – A very enjoyable experience that I will recommend to others!
No I was very pleased with my lenses. I do want to mention that I already had these exact glasses made in another optical store. I always had to adjust them so that I could see clearly. I decided to have Sharon remake mine and I cant tell you how pleased I am at the difference. I have felt better and my vision is much clearer. My sister will be coming to Sharon to have her sunglasses made because no other store has been successful. Thank you again. I will be making reading glasses soon.
Simply the best. Thanks to Myia, Norman and the Josephson Team – Terence and Joanne for taking care of my vision needs. Exceptional Service – THANK YOU!
Exceeded my expectations. Friendly, professional, great frame suggestions, explained lens choices and made me very comfortable trying transition lenses for the first time.
David went so far beyond the expected service to ensure that I had the right frames. This was also true with Myia who had worked me to find frames that met my expectations. Extraordinary commitment to service.
Susan was excellent with frame selection, Demeanor, Time, Attention, Taste and Knowledge. Nick was great with adjustment; Pick-Up; Information; Service; Very Pleasant.
I have been buying glasses from Josephson’s for a long time now because of the expert, knowledgeable and friendly service. All of the staff are outstanding and they really seem to care about their work.
As always, Viera Steven at Humbertown location has provide top notch service and advice. She always recommends the right style and quality. I don’t go to anywhere!