Services & Warranties

SERVICES & WARRANTIES

Eyewear Delivery

Your eyewear has been fabricated by our in-house laboratory using state of the art technology according to the highest quality standards (International Standards Organization).  Your eyewear has been verified by our Lab Technicians and then once again by our certified Registered Opticians.

Josephson’s Personal Guarantee

Should you in anyway not be delighted with the selection of your prescription eyewear, we will be happy to exchange them at no additional cost to you within 30 days of delivery of your original order.  If you select a frame with a higher value, then the difference in the frame price is the only amount to be paid by you.  As a courtesy, we will not charge you to remake your lenses.

**Prescription eyewear must be picked up within 3 weeks from the date that you are notified they are ready for pick up for this special offer to be valid.

Ongoing Eyewear Care and Services

Please visit any of our locations for the following complementary services to keep your eyewear looking great and feeling comfortable.

  • Eyewear adjustment
  • Minor Repairs
  • Frame and lens cleaning

Josephson Opticians recommends that you follow the instructions below to keep your eyewear clean and looking their best:

If your lenses are dusty, squirt a liberal amount of lens cleaning solution onto your lenses.  Use a liquid lens cleaner that we recommend, or any other quality lens cleaner.  Gently and briefly rub your lenses with your fingers to remove any abrasive particles from the surface.

Rinse the lenses thoroughly with lukewarm water.

Dry the lenses with a clean soft tissue or towel, then, finish cleaning the lens surface to a pristine finish with the quality lens cleaning cloth we have provided.

Cleaning a dirty or dusty dry lens directly with facial tissues, paper towels and dish towels may either scratch your lenses and/or leave an oily residue.

Prescription Changes 

We will replace your lenses if your prescription changes within 60 days from the original date of order at no cost to you.

If your prescription change occurs within 60 to 90 days from the original date of order, we will replace your lenses at 50% of the retail price.

If your prescription change occurs within 90 to 120 days from the original date of order, we will replace your lenses at 35% less than the retail price.

Lost or Stolen Glasses

If your eyewear is lost or stolen within 6 months from the original date of order, we will replace them with the same identical frame and lenses at 35% less than the retail price.

If your eyewear is lost or stolen within 1 year from the original date of order, we will replace them with the same identical frame and lenses at 25% less than the retail price.

*If the identical frame is not available, we will endeavor to replace it with another frame of the same value to the original one.  Any difference in the price must be borne by you.

Warranty from Manufacturer’s Defects

All frames and lenses have 1 year limited warranty from manufacturer’s defects.

(Exceptions are items on sale.)

Damaged Frame Parts or Lenses

If any part of your frame is damaged within 6 months from the original date of order, Josephson Opticians will replace the part at 35% less than the retail price.

If the damage occurs within 1 year from the original date of order, we will replace the part at 20% less than the retail price.

If your lenses or coating are scratched within 1 year from the original date of order, we will replace them at 35% less that the retail price.